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Fraud investigator

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Online Fraud Investigator

Global recognised brand seeking a Fraud Investigator to validate new supplier sign-ups and provide support to customers who contact the client regarding trust and safety issues.

This position is an outstanding opportunity for a smart, energetic, responsible, self-motivated person who excels in customer support and attention to detail.

Temp to perm position, hybrid working with one or two days in their outstanding offices in Oxford. 9 – 5.30 Monday to Friday and one weekend in three (2 days off that week). £13 per hour

Ideal candidates have experience with fraud prevention, claims investigation or investigative work

Key responsibilities:

The primary responsibility for the role will be assisting with validation checks of suppliers so they can advertise and book with the client
Assist in validation checks for new suppliers and booking travellers:
Investigate suppliers and bookings using the information provided by the customer
Analyse information and make conclusions in an efficient manner about the legitimacy of the supplier/booking
Make justifiable decisions in regards to evidence found and relating this to how we can proceed with new customers
Understand and meet targets supplied so that we meet all our customers' needs as efficiently as possible
Have the insight to provide new ideas which would improve and add to the current processes that we use in the Trust and Safety Team
Provide customer support:

Make and respond to telephone calls and emails to assist customers with any additional checks 
Resolve issues that arise from validation checks and provide clear and concise feedback to the customer
Handle any issues associated with the misuse of a customer's account that would affect customers
Investigate existing suppliers for suspicious or fraudulent behaviour
Evaluate the risk that an existing customer would pose to the company
Use in-house tools to recognize the increased threat of an existing account and act upon that information in an efficient manner
Attributes required within the Trust and Safety Team:

Exceptional attention for detail & high-quality research skills
Active interest in the internet fraud world and a keen desire to learn new skills
Problem solving skills with the willingness to take ownership and resolve issues
Ability to listen and communicate well with an excellent telephone manner
Excellent written skills with proper grammar usage and thorough, yet concise verbiage
Good time management and self-organization
Ability to keep calm under pressure
Desire satisfaction from making a difference, exceeding customer expectations, and a willingness to go the extra mile
Being an open and honest team player
Desire to thrive in a hardworking team
Ability to challenge ideas and ask questions
Demonstrate pro-activity and responsibility
The Ideal Candidate:

Must be able to work one in three weekends
Prior experience within a Customer Service role is desirable
Experience in a research environment is advantageous
Must be confident in using a PC
Prior experience with Microsoft Office Software within a Customer Service role is desirable
Fluent in a second language (Spanish, French, Portuguese, German, Italian, Japanese, Chinese etc.) is desirable but not compulsory
Experience with banks, credit card companies, casinos, tech background
To find out more or to apply contact Nicole at Brellis Recruitment today

INDG

Apply now