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Fluent Spanish speaking and understanding Customer Service Advisor

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Hours: Monday – Friday 9am – 5 pm with flexibility to work 8am – 4pm at a later date Type: Temporary position with a view of going permanent Start Date: ASAP Responsibilities Answer telephone and email enquiries from customers: a) Answer all telephone and email enquiries in line with company communication standards and targets. This is based on an average call time of 5 minutes and average time for an email at 2 mins and 30 secs b) Customers queries resolved in a timely and efficient way c) Maintain knowledge of client’s products and warranty procedures to ensure advice provided is appropriate to their query d) Customer Safety incidents escalated as per client procedures e) Continual improvement to process and procedures to improve productivity Complete all data input to Internal reporting systems and processes: a) All telephone calls logged accurately on systems b) Log all emails accurately on email systems c) Continual development and contribution to company Knowledge base d) Updating the website e) Organising returns Carry our other Ad hoc tasks as requested: a) Carry out tasks as requested by manager b) Take responsibility for undertaking daily tasks as required

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