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Financial Operations Assistant Manager – NEW TEAM

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Even during these unprecedented times, my client, a global leading financial services organisation is still very much “business as usual”. In line with current regulations all staff are currently working from home. Once there is a return to the office, these roles will become hybrid, split between working in the office and working from home (dependent on business needs). This roles is based within a new team that is being created to support Operational Resilience, which is an area that will be responsible for embedding capabilities, processes, behaviours and systems which allow an organisation to continue to carry out its activities should there be any type of disruption. As the Assistant Manager in this new team, you will be responsible for providing day to day leadership support for all aspects of this team. This will involve but not limited to: • Monitoring daily volumes and co-ordinating staff to ensure customers (both internal staff and external investors) instructions are dealt accurately and in a timely manner. • Manage the daily oversight of your team including all aspects of employee staff development planning, 1:1’s and appraisals • Monitoring of key performance indicators, service level agreements and quality • Co-ordinating and escalating points with internal teams for all aspects of departmental processing • Process improvement identification and prioritisation • Develop and maintain good relationships with operational teams to foster process improvement and continuous improvement • Liaise with various teams across locations to ensure work is completed on time and any potential issues escalated in a timely manner to the appropriate level of management. With a passion for learning, coupled with strong team leadership skills, having managed small to medium sized teams / functions, you will be someone who possesses strong logical and analytical skills and attention to detail, coupled with excellent communication skills and good computer skills (including MS Word, Excel and PowerPoint). Additionally, the client is seeking someone who has the ability to remain highly motivated, focused and adaptable to changing business needs and who is able to understand financial markets and products and apply that knowledge in resolving customer issues This is an excellent permanent position for someone who is inquisitive with a creative bent of mind and who can challenge the status quo and identify new ways of working. Offering an excellent remuneration and benefits package that includes an attractive bonus potential, non-contributory 10% pension and genuine long-term a career opportunities, further experience is available on application.

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