• Analysing existing Process Maps and Desktop Procedures (DTPs) • Facilitating sessions and workshops to understand issues and deficiencies in the current processes, and assessing where improvements could be made • Detailed reviews of supporting working files and Excel/ Access based User Defined Applications (UDAs), and touchpoints with IT applications where required • Creation and documentation of as-is and to-be process maps • Faciliation of sessions with key stakeholders to define the target process • Defining options papers (where required) to support decisions on the most appropriate solutions • Developing solutions (where feasible), e.g. UDA improvements, automation of working files through Power Query or Power BI • Provide training and walkthroughs as required • Provide support post implementation of the process change • Prioritise workload and balance/escalate conflicting demands in order to ensure agreed deadlines are achieve • Develop effective working relationships with members of the Finance and Project team • Regularly review and monitor risks and issues as work progresses and make recommendations for resolution, working closely with the Project Manager and PMO