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Ecommerce Customer Service Executive

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Mango Recruitment make the recruitment process simple. We'll be clear, transparent, and prompt when we chat. We'll share as much information as we can with you to make sure you're confident and well informed throughout the process of finding your next role.

We are currently recruiting on behalf of a multi company successful international ecommerce trader, who is looking to expand. This offers excellent opportunities for progression.

Mango Recruitment are looking to recruit a Ecommerce Customer Service Executive – Amazon & Marketplaces, who will be responsible for maintaining focus on the customer issue in a fast-paced environment. You will be the first point of contact for our customers, promptly answering their requests principally through EDesk which unifies chat, email and telephone.

Title: Ecommerce Customer Service Executive

* Salary: £24,000 to £26,000 per annum

* Employment Type: Permanent

* Working Location: Leeds

* Essential Criteria:

* Previous experience of Amazon, EBAY etc.

* Minimum 12 month experience gained in a similar role.

* Excellent customer service skills.

* Knowledge of E-desk or Zendesk.

* Ability to efficiently address A-Z claims and understand the impact on account health.

* Knowledge of negating negative feedback on Amazon.

* Excellent with tech.

* Demonstrable experience of taking feedback percentage from lower to higher

* Knowledge of Amazon policies

* Fluent French or / and German a bonus

Additional Information:

The successful candidate will be able to demonstrate a desire to deliver high-quality, cost-effective customer service best practice. Including being highly involved in process development, and the adoption of technology to deliver automation and efficiencies. This will lead to exciting promotion and advancement opportunities as the company continues to rapidly grow.

The Ecommerce Customer Service Execituve must apply professionalism to every customer communication. Empathise and understand the customer issue and make best use of the available resources to resolve the issue. Take ownership and follow through on the resolutions to ensure they are delivered as promised to the customer. Efficiently address A-Z claims and understand the impact on account health. Methodically appealing Amazon decisions and protecting the integrity of our Seller Account status. Utilise and understand performance metrics to assist with learning and driving improved performance. Staying current and up to date with industry trends and new opportunities. First-hand experience of working with Amazon and/or other marketplaces. Must have a good understanding of the Amazon feedback process, how to address negative feedback and negotiate removal to protect account health. Ability to work independently, prioritise workload and meet deadlines. You should have strong communication skills in English (both written and oral fluency) and a positive and energetic mindset as well as computer literate with excellent typing skills and a keen interest in utilising technology.

Excellent Benefits Package

* 22 days holiday (plus statutory public holidays)

* Fasttrack additional holiday entitlement in years 1, 2, and 3 for continued service

* Flexible holiday purchase scheme, up to 10 additional holiday days per year

* It's your birthday! Take it off, paid!

* Wellbeing days to promote personal good health, paid!

* Monthly performance bonus

* Annual profit share scheme

* Pension scheme

* BUPA cash plan

* Free onsite parking

* Bike to work scheme

* Day off to move house

Responsibilities:

Optimising our Amazon presence through an intimate knowledge and authoritative understanding of Amazon Seller Central.

Working with an extensive product catalogue, ensuring products are listed quickly and accurately across all channels

Daily monitoring of Amazon Seller Central account health

Quickly identifying and resolving Amazon infringements or product set up issues

Buybox analysis, with follow through problem solving and optimisation

A/B testing to optimise listings

Monitoring margin performance

Monitoring and proactively acting on competitor pricing

Staying current and up to date with industry trends and new opportunities presented by Amazon Seller Central

Apply now by submitting your CV or contacting Mango Recruitment directly.

Have questions? Want to know more? Get in touch – we have the answer

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