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Ecommerce Customer Service Executive

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Ecommerce Customer Service Executive – Amazon & Marketplaces

£24,000 – £26,000

Leeds

The Opportunity

Due to continued growth, our client has an exciting opportunity for an ambitious individual to join the team as an ecommerce customer service executive, focused on delighting our customers, preventing issues, and solving problems. The role is technologically driven through the eDesk customer service software suite and focused on Amazon, eBay and online ecommerce.

The ideal candidate will be someone who is action orientated, enjoys a challenge, brings a winning energy to achieving their goals and delights in delivering exceptional customer service.

You

The successful candidate will be able to demonstrate a desire to deliver high quality, cost-effective customer service best practice. Including being highly involved in process development, and the adoption of technology to deliver automation and efficiencies. This will lead to exciting promotion and advancement opportunities as the company continues to rapidly grow.

Key Roles & Responsibilities:

* Demonstrate excellent customer service skills including maintaining focus on the customer issue in a fast-paced environment

* You will be the first point of contact for our customers promptly answering their requests principally through eDesk which unifies chat email and telephone

* Demonstrate interpersonal skills with a diverse customer base applying professionalism to every customer communication

* Empathise and understand the customer issue and make best use of the available resources to resolve the issue

* Take ownership and follow through on the resolutions to ensure they are delivered as promised to the customer

* Efficiently address A-Z claims and understand the impact on account health

* Methodically appealing Amazon decisions and protecting the integrity of our Seller Account status

* Utilise and understand performance metrics to assist with learning and driving improved performance

* Staying current and up to date with industry trends and new opportunities

Desired Skills & Experience:

* Minimum of 12 months relevant experience gained in a similar role

* First-hand experience of working with Amazon and/or other marketplaces

* Must have a good understanding of the Amazon feedback process

* how to address negative feedback and negotiate removal to protect account health

* Ability to work independently

* prioritise workload and meet deadlines

* Strong communication skills in English (both written and oral fluency)

* You will have a positive and energetic mindset

* be articulate and detail-orientated

* Computer literate with excellent typing skills and a keen interest in utilising technology

* Demonstrate an ability to learn and grow your knowledge

* Fluency in French and German would be advantageous but not essential

Salary & Benefits Package

£24,000 – £26,000 p.a. dependant on level of experience. Plus Bonus Scheme & Profit Share

Our client has built a comprehensive benefits package to reward their winning team, which includes: –

22 days holiday (plus statutory public holidays), Fasttrack additional holiday entitlement in years 1, 2, and 3 for continued service, Flexible holiday purchase scheme, up to 10 additional holiday days per year, It's your birthday! Take it off, paid!, Wellbeing days to promote personal good health, paid!, Monthly performance bonus, Annual profit share scheme, Pension scheme, BUPA cash plan, Free onsite parking, Bike to work scheme.

If this sounds like your kind of environment and opportunity we look forward to hearing from you

Apply now