Our client a leading Swiss manufacturer in watches and jewellery are looking for an experienced, enthusiastic E-commerce Manager to join their successful and outgoing team.
Paying £45,000 with £5,000 bonus
MUST be able to travel to Royal Docks London.
Day-to-day management of the e-commerce website
Collaborate with all relevant departments to ensure successful e-comm activity
Work with 3rd party retailers to to continuously improve brand visibility, UX and sales on their websites
Control and optimise the digital strategy and customer experience
Day-to-day management of all the Digital activity of the website (display of watches, returns and exchanges, payments, customer contact via phone and email…), in terms of sales and customer service.
Ensure that the e-commerce website activities are in line with the local and international marketing plan. Cooordinate this with the relevant marketing and PR responsbilities.
Collaborate, alongside the Marketing Manager and Tissot Head Office team, with agencies on the management and optimisation of digital campaigns.
Daily monitoring & optimise PPC / SEA / retargeting.
Coordinate between Swiss and Local IT to ensure the performances of the website.
Controlling and optimising the digital strategy across all owned online channels and 3rd party retailers :
Daily monitoring and update of all the products and content on the ecomm website.
Managing the relationship with the customer (mail / phone / livechat / complaints / questions / stock…)
Validating orders (fraud checks, control of processes, cart abandonment…)
Reporting: daily analysis of sales / traffic and reporting on central KPI's and any other statistics
Optimising: improve traffic / sales / KPI's / content / customer experience
AB Testing and User Interface optimisation: plan / implement / analyse AB Testing to improve the customer journey and the sales.
Managing the e-commerce executive & ecommerce coordinator
Key skills – Essential
Experience in digital marketing and ecommerce environment (agency or in-house)
Good command of:
Magento or other Content Management System (CMS)
MS Office Tools (Excel, Power Point)
All things digital with a desire to learn: including but not limited to Facebook / Twitter / Instagram / YouTube / Google / Yahoo, apps, smartphones…
Preferable: basic understanding of: SAP / Html 5 / website administration
Excellent level in English (written and spoken)
Genuine Passion for customer, luxury / fashion and the Brands target audience & proven experience of dealing with customers
Good with data and attention to detail – customer analysis, segmentation, sales follow-up
Show a broad interest in technology and demonstrate a sensibility to good UX/design and data-driven user testing (eg AB and multivariate testing)
Goal oriented and performance drivenDetail oriented, ability to multitask, ability to prioritize and manage multiple projects simultaneously in a fast-paced, deadline drive
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
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