E Commerce Administrator *Hybrid working available+24 days a/l
Job Title: Ecommerce Administrator
Location: Folkestone – Hybrid working available
Salary: Please phone us on (phone number removed) to discuss
Hours: Monday to Thursday, 9am to 5pm and Friday 9am – 4:30pm
Benefits of working at this company:
24 days annual leave (you can buy/sell 2 days per year) plus 8 bank holidays
4% company performance related annual bonus
9% matched contribution pension scheme (including salary exchange option)
Health cash plan with healthshield
50% working from home and 50% working in the officeYour next role:
As the E Commerce Administrator you will be responsible for providing excellent customer service to support a growing channel, acting as the key Company liaison point between the companies customers (e.g. Amazon), their logistics providers and the internal teams.
Your key responsibilities would be:
Customer Service – Order Management:
Daily order entry onto SAP, ensuring the validity of orders by checking delivery addresses, products, prices and stocks & confirming back on customer portal.
Obtaining Automatic Shipping notes on behalf of the third-party distributor.
Controlling the release of orders to third party Distribution Company to ensure customer delivery dates are met.
Ensure effective communication on specific requirements including short lead time orders and stock issues with third party distribution partners to enable orders to be picked in a timely and efficient fashion.
Control of customer invoice queries, query investigation and challenging noncompliance issues, managed on customer portal.
Liaise with third party distributors to obtain evidence to support investigations.
Work closely with finance.
Collation, checking and filing of orders once despatch is confirmed
Maintain effective communication of stock with Account Managers
Support colleagues within the customer service team, including back up support on all Amazon markets and other customers
Any other task required by the E-retail team on an ad-hoc basis.Reporting duties:
Maintain report on daily interface – tracking all deliveries are in line with month end reporting.
Identify trends to pro-actively manage accounts.
Regular reports to local teams in Germany and FranceSkills & Knowledge required
Good knowledge of MS office programs, especially Outlook, Word and Excel
Knowledge of data entry into computerised business systems; SAP experience within Sales, Materials Management modules is an advantage.
Knowledge of Amazon Vendor Central system an advantage.
A positive attitude and enthusiasm towards problem solving essential.
Occasional travel may be requiredNext steps:
If you have the above skills and experience then please apply – this is such an incredible opportunity where you can really grow your career at this company.
Alternatively if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a £100* voucher of your choice! Terms apply*
Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on (phone number removed) ASAP or within 24 hours to discuss the position in further detail with Bonnie (Candidate Manager) or Nicola (Permanent Consultant).
We look forward to your application.
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