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Disrepair Building Surveyor

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Title: Disrepair Building Surveyor Contract Type: 12 Month Fixed Term Contract/Secondment, full time 35 hours per week Location: East London Region Persona: Agile Salary: From £42,500 – £45,000 depending on experience plus £1,300 ECU Closing Date for completed applications 19th July 2021 at 11pm Interviews will be held on: 23rd July Via Microsoft Teams *Previous applicants need not reapply* Due to COVID19, colleagues in eligible roles are currently working from home in line with government guidelines. Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated *PLEASE APPLY DIRECTLY ON L&Q'S WEBSITE TO BE CONSIDERED FOR THIS POSITION* An opportunity has arisen to join our Disrepair team in the role of Disrepair Surveyor. The Disrepair Surveyors are part of L&Q’s inhouse central services maintenance team, reporting to the Disrepair Manager with a dedicated team of operatives. The Disrepair Surveyors manage a range of complex complaint cases and disrepair across a varied housing stock. L&Q’s portfolio consists of new builds, converted street properties, high rise, flats and purpose-built blocks. The ideal candidate will have a good knowledge of various builds and the challenges that come with each type. They will have had experience in surveying the various types of stock and will be flexible regarding travel; L&Q’s stock covers a large geographic area, ranging from London, Essex and Kent, along with surrounding areas inclusive of Slough, Reading and Middlesex. Travel is an essential part of this role and it is necessary that our Disrepair Surveyors hold a full licence and have access to a car. The Disrepair Team work closely with L&Q’s in house and external legal teams to resolve cases. Our Surveyors are responsible for surveying of properties and producing thorough reports and specifications in line with Building Standards and legal requirements and therefore will have a good knowledge of contract legislation including The Housing Conditions Protocol and the Fitness for Human Habitation Act. We expect the Disrepair Surveyors to have a wide range of skills including building and property surveying, project management, ability to juggle a varied workload in at a fast pace, attention to detail and budgetary control. You will be required to be self-motivated and able to prioritise your cases and your daily routine. You will be a professional individual who is able to communicate and influence others, working with a wide range of internal and external stakeholders and contractors to find solutions and close cases. The role will require you to communicate with a range of internal and external stakeholders including legal representatives, local authorities and residents. A large proportion of the role will involve case management, alongside a traditional surveying role. This is a socially rewarding role with opportunity to make a real difference to our residents and the local community. Our residents are at the heart of everything we do. We believe that everyone should have a safe and secure place to live and home that they can be proud to live in. Our Disrepair Surveyors will have the ability to put situations back on track and assist with customers that will potentially be upset due to repair issues with their homes. You will have outstanding customer service and the ability to placate residents, some of whom will be vulnerable, who have escalated maintenance cases to the Disrepair Team. You will approach customers by listening and showing empathy, with an inclusive attitude to finding solutions. To be shortlisted for this role candidates must be able to clearly demonstrate the following: • Experience in a similar surveying role, ideally within a Social Housing or Local Authority Environment • Skills and knowledge of construction methods • Experience of managing disrepair cases • Understanding of disrepair legislation and legal requirements • Experience of managing contractors and consultants to deliver within budgets and timescales • A broad range of communication and influencing skills • Good working knowledge of Microsoft packages • Strong organisation and prioritising ability • Demonstrate high levels of customer services and complaint handling skills If you believe you have the qualities we are after and are interested in working for an organisation that can really make a difference to people’s lives, then please apply without delay. COVID 19: The safety of our staff and our candidates is of the utmost importance. Every effort will be taken to ensure that safe ways of working are adopted throughout the Recruitment and Selection process. We are introducing extra precautions in line with UK Government Guidelines. Our recruitment processes will follow social distancing and COVID-19 Secure requirements. This will include the use of various technologies to support the interview process. Should candidates have any questions regarding this, or if you require additional support please let us know at the interview planning stage. Our Commitments: At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance. At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request. We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours – if it’s feasible then we’ll make it happen. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

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