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Desktop Support Engineer

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Desktop Support Engineer Manchester Salary: £27,668 per annum plus excellent benefits Contract: Permanent, working 35 hours per week If you're a Desktop Support Engineer living in or around Manchester looking for their next customer support opportunity, Arts Council England would love to hear from you! This full-time Desktop Support Engineer role comes with a generous salary of £27,668 p/a and an excellent benefits package. As a Technical Support Engineer, you will be accountable for providing expertise and support for desktop and mobile devices across the organisation, providing high-quality customer service in line with published service levels. You will work collaboratively with team members and other colleagues across the organisation to understand IT requirements and business needs, and you will undertake regular visits to regional offices. In your first week as a flexible Desktop Support Engineer, you can expect to: • Be accountable for undertaking 2nd line IT support activities, including fault diagnosis and resolution for client systems in line with ITIL best practice • Monitor and update service desk incident records with actions taken • Provide cover for the IT Service Desk when insufficient Service Desk Analysts are available • Develop and maintain hardware images for desktops and laptops • Asset tag client devices, maintain the hardware inventory, document the hardware build processes, and assist with the preparation of user guides To be successful in this IT Support Engineer job, you will need in-depth knowledge of Desktop software systems, including Microsoft Windows, Microsoft Office, and Microsoft Active Directory. You should also have experience in developing hardware images and packaging software for deployment. If this Desktop Support Engineer job-based in Manchester sounds like the right career move for you, please apply today. Disabled people, those from Black, Asian and minority ethnic backgrounds and people under 30 are under-represented in our workforce so we particularly encourage applications from people in these groups. To view the job description please click here To view the recruitment pack please click here Ref No. FCS102 Closing date: Midnight, Wednesday 14 July 2021.

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