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Customer Services Complaint Handler

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Our client is seeking to recruit a Customer Services Complaint Handler based in Tamworth on a temporary to permanent basis. Duties & Responsibilities: • To ensure all policies and procedures relating to customer Service and complaints are followed, adhered to, and documented. • To be responsible for investigation, resolution and reporting of all customer related complaints. • To input all complaints onto the HUB database, reporting and seeing through to completion. • Always escalate all unresolved issues/complaints to your line manager whilst keeping the customer informed. • Ensure that all written and electronic communication is carried out as per Customer Service & Complaints Policy and any contractual specification. • Ensuring best practice is always followed • Escalating complaints when necessary but ensuring that timescales and reporting requirements are still achieved. • Seek approval for compensation payments from line management and ensure all parties are kept informed. • Always behave in a professional and courteous manner. • To undertake any other task or duty respectfully requested and within the perceived boundary of your role, skill and/or ability Skills: • Inquisitive mind, capable of evaluating and solving various complex problems • Self-motivated attitude with the ability to multitask and thrive in a time-line-driven environment • Interpersonal communication skills with the ability to engage appropriately at varying levels throughout the customer base and membership. • Ability to work individually when required whilst maintaining the team ethos of National Windscreens. • Credible and confident communicator (written and verbal) at all levels • A flexible, adaptable approach and be able to work well under pressure, remaining customer always orientated and professional. • Good IT skills e.g. MS Office (Word, Excel, and Outlook) Due to the unprecedented volume of response we are currently receiving, regrettably we are no longer able to respond to every application individually. If you have not heard back from us within 48 hours, please assume your application for this role has been unsuccessful. We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact.

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