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Customer Service Representative

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We currently have an exciting opportunity for a Customer Service Representative to join our small and friendly team for an immediate start. Location and the role: The job is based at our UK Headquarters in the centre of Letchworth Garden City, in an historic building with excellent facilities and just a short walk from both the train station and town centre. You will be part of oursmall Customer Service Desk teamproviding telephone support to Airport and Airline customers, allocating work to our engineers,recording data, updating and monitoringsystems, updating and maintaining regular reporting using Microsoft Excel and assisting with basic internal IT issues. This role is ideal for a customer focussed individual who has a passion for customer service and could also be an ideal start to a career in IT, customer services or administration. The ideal candidate will have experience within a customer service, administrative, retail or call centre environment. IT literacy is essential (Windows, Microsoft Office and Google Suite), however training for specific ITskills/taskswill be provided. Working hours: You would be required to work on a shift pattern, covering 7 days per week, 365 days per year, including weekends and Bank Holidays between the hours of 5am and 8pm. The current rotating shift pattern is4 days on and 2 days off, consisting of 2 days working from5am-2pm, 2 days working from 11am-8pm and 2 days off, this continues throughout the year and is subject to change depending on business requirements. Specific Requirements: Please note that candidates will require their own transport or live within walking distance of the Spirella Building as there is no public transport available for the 5am shift start. Benefits: Competitive salary. 4 x basic salary life assurance. Overtime. 29 days annual leave. Company Pension. About us: ServiceTec specializes exclusively in the provision of Managed IT Services to the world’s airport and airline industries, and have been doing so since 1989. We operate globally with headquarters in the UK and the USA, and offices in Canada, The Netherlands, Norway and Japan. We partner with airports and airlines of all sizes to manage, maintain, monitor and support business and mission critical IT systems. ServiceTec is an Equal Opportunity Employer and will comply with all applicable legislation concerning equal employment opportunity with regard to all employees whether full time, part time, casual, temporary, seasonal or contract. The Company will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, colour, nationality, national origin, disability or on other grounds not prohibited by legislation. This policy applies to the process of recruitment and selection (both internal and external), promotion, training, conditions of work, pay and benefits and to every other aspect of employment, including general treatment at work and the processes involved in the termination of employment.

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