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Customer Service Executive – Travel Industry

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A successful, niche luxury Travel Company based near Windsor are ready to recruit a Customer Service Executive, to handle all post-booking enquires in a professional and friendly manner! Busy with onward bookings due to pent up demand created by the pandemic, this is a great time to join! If you have previous experience in a Aftersales or Customer Care role within a Travel Company, and can communicate well with high-touch clientele, this is a great company and position, with a competitive starting salary and great Monday – Friday office hours!

JOB DESCRIPTION:

– Daily fulfilment of brochure requests, working in co-ordination with colleagues

– Daily preparation of outgoing post / booking couriers as required

– Answering telephone and transferring to correct department

– Assisting clients by email and phone with pre travel queries

– Preparing & sending travel documents to clients from in-house Reservation System i.e Confirmation invoices / Final travel tickets

– Administrative tasks relating to the company Loyalty Scheme

– Handling feedback post travel

– Ordering stationery and monitoring supplies

– Providing administrative back-up to the sales team

– Assisting in maintaining the in-house reservation system, with pricing, itineraries, inventory and product loading

– Assisting the marketing team in maintaining and loading the company Website

– Administrative tasks relating to marketing campaigns / initiatives

THE PACKAGE:

Starting salary is circa £23k pa (potentially negotiable dependent on experience). Working Hours (Apply online only) / (Apply online only) Mon-Fri, hybrid will be considered once fully trained. 20 days holiday (increases with service) plus bank holidays, company pension scheme, opportunity to travel overseas as part of the role occasionally. This is a full-time permanent position.

EXPERIENCE REQUIRED:

The successful candidate will have previous experience of working with a travel company in a customer service, support or administrative role. You will have a friendly telephone manner and able to build rapport with customers and handle high spend clientele. You will be self-motivated and able prioritise work. A good eye for detail and the ability to anticipate and resolve possible issues before they become a problem. A knowledge of French is advantageous!

INTERESTED?

Please follow the instructions to apply, attaching your CV. For any questions please contact Katy on (phone number removed) or email (url removed)

Apply now