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Customer Service Executive

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Role: Customer Service Executive Location: Loughton Payrate: Up to £23k Randstad are recruiting on behalf of a global pharmaceutical manufacturer, for organised and confident customer service professionals. As a Customer Service Specialist, you will liaise with both UK based and International customers to ensure the seamless service provided. You will be responsible for arranging overseas service; the logistics of ensuring smooth delivery and working with contractors based overseas. Responsibilities: • To build, develop and maintain solid working relationships with all major customers • Arranging customer bookings, ensuring bookings input into our collection management system are correct and completed within agreed service levels • Providing regular customer and management information when required on customer activities with the aim of growing business revenue • Assist the Sales Department with new customers and implement a welcome call to gain understanding of customer's booking and collection requirements to enable delivery of best service practices. • Overseeing and monitoring customer invoicing. Liaising with other departments and customers to obtain information to allow prompt and timely action Requirements: • Excellent verbal, written and communication skills. • IT literate and an intermediate skill in Word, Excel & Outlook. • Experience in a similar role – confident in communicating via phone and email • Good geographical knowledge would be a plus • An interest in working in pharma/global business • Any experience with booking systems is an advantage If you are interested in an exciting opportunity to join one of fastest growing global organisations, please apply with an up to date CV today! Randstad Business Support is acting as an Employment Business in relation to this vacancy.

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