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Customer Service Consultant

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Company Description Reassured Ltd is the largest non-advised life insurance intermediary in the UK with established locations in Basingstoke, Portsmouth, Southampton, Manchester, Bristol, Brighton, Bournemouth and Chester. We are an ever growing company seeing a headcount growth of over 1000 employees and successfully launched 4 new sites in 2020. Growth continues to be our theme in 2021, with new Advised business offering, a growing sales team and support team across the entire business with further ambitions to open new locations across the UK. We arrange over 15,000 new customer life insurance policies per month with leading sales conversions and customer satisfaction metrics. The business is outbound, B2C sales from internet generated customer enquiries. We are the 2019 BESMA Sales employer of the year, 2019 BESMA Sales team over 50 people of the year & Inspire 19 employer of the year. In 2018, Reassured was awarded the Princess Royal Training Award for outstanding achievements in on boarding and developing our employees. We have also just been voted number 12 on Sunday Times' best Companies to work for in Mid Size Business category. Job Description The role of the Processing Consultant is to assist clients going through the underwriting stage of a life insurance policy. The role involves liaising with Clients, Insurance companies and GP surgeries to get a client’s policy underwritten and a decision applied. The role is heavily targeted with commission earnt based on the successful completion of underwriting requests, and the speed of which this is done. The ideal candidate will pride themselves on delivering an excellent level of customer service in all they do. A clear communicator, they will be confident at dealing with queries and influencing others to get the best outcome for our clients. In return, we can offer you training, development and real career progression within a successful growing company. Responsibilities Contact clients to explain the insurance company’s underwriting requirements and gain consent to continue the underwriting journey. Arrange telephone appointments with customers and ensuring punctuality is enforced once committed to a day/time. Arrange medical appointments, liaising with both the customer and medical companies. Chase GP surgeries for reports. Verify policy details are accurate and make any necessary amendments. Liaise with other departments to ensure any queries are dealt with in a timely manner. Learn and retain detailed life insurance product knowledge. Escalate any customer complaints if a resolution cannot be found. Qualifications Knowledge IT knowledge Insurance knowledge (Desirable) CRM system (Desirable) Skills Excellent written, verbal & listening communication skills with a professional telephone manner Ability to build rapport effectively with customers and colleagues Accuracy in gathering and recording information with great attention to detail. Essential Experience Experience of working successfully in a fast paced, targeted and regulated telephone environment Previously worked and enjoyed success in a micro-managed, buzzing and structured environment Team player but with the ability to achieve individual success Desirable Experience Insurance or financial service industry Following a structured script whilst on the telephone. Additional Information Reassured Ltd is an Equal Opportunity Employer with a strong commitment to the achievement of excellence and diversity among its employees.

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