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Customer Service Associate – Virtual

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Role: Customer Service Advisor

Job Type: Full time – 40 hours per week

Rate of Pay: £10.25 per hour

Location: Work from Home UK

Hours: Hours are Flexible Between Sunday to Saturday, 7am and 9pm

Does working weekends and evening shifts suit you? If so, then keep reading as we have a perfect role for you! Don’t worry, you will receive your shifts 4 weeks in advance!

We are looking for highly motivated team players who want to help us provide world class customer service and who will work hours to match when our customers need us most. Your team will be responsible for resolving a wide variety of customer issues and educating them to resolve issues themselves. We would love for you to become part of the Amazon team, consisting of over 500 customer service associates based across the UK and Ireland.

Customer Service Advisor

What will you be doing?

As a Proman employee at Amazon, you will act as the first point of contact for our customers by answering their queries through phone, chat or email. You will support our customers with their orders, product queries, payment issues, account updates, website education or problems they may be having. If you are a people person and can deliver great customer service, this role is for you. No previous contact centre experience necessary.

To set you up for success in this role, Amazon will provide you with 6 weeks of interactive online training. Your training will blend both group and individual activities, allowing you to learn with your new team and develop your skills to provide award winning customer service.

What will your working weeks look like?

During the 6-week training period you will be required to work 40 hours per week. As this training is imperative for setting you up for assisting our customers, no holidays can be taken during this time.

In order to ensure that we match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 7am and 9pm Sunday to Saturday; evening shifts, weekend shifts or split shifts are some of the shifts that suit our current team.

Our peak periods are 2 weeks in mid-October and Christmas period of late November to late December (holidays cannot be taken during these times unless there are exceptional circumstances.)

What this also means is that there will be times when we are quieter than usual and you will be able to take time off, or if we are busier than usual, outside of the pre-planned times, you will have the opportunity to increase your hours.

What do we need from you?

You need to provide a quiet, distraction free workspace within a dedicated room. You will need to have an ergonomic chair and desk.
From a technical perspective, you would need to have a minimum broadband connection of 25MB download speed and 10MB upload speed using a hard-wire Ethernet internet connection (no WiFi). We will provide you with a complete equipment package ahead of your first day of training.
You have the right to work in the UK.
You have fluent English with excellent communication skills, both written and verbal.
You are technology savvy with an ability to diagnose and fix basic connectivity problems.
If this role sounds like it’s for you, then click APPLY to start the application process!

If successful we will contact you regarding the next steps!

Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age

Proman acts as an employment agency for permanent staff and an employment business for temporary workers. We recruit for roles based in Engineering, Technical, Warehousing, Manufacturing, Office, Logistics and Industrial.

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