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Customer Service Advisors

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Our client is looking for candidates to join their Customer Service Team. You must be a fast learner, be able to work under pressure and have excellent communication skills. This position is a temporary to permanent position for the right candidates Main Duties • Dealing with all incoming telephone enquiries from Company Clients and new customers. • Deal with queries via telephone or, if not possible, transferring calls to the relevant member of staff. • Recording all incoming communications onto the case management system • Alerting members of staff to any phone call messages by email. • Making calls as required to obtain information or provide information to any party involved. • Quote requests will be received by phone, emails or post. • Giving quotes in a timely manner and by the method requested; either by phone, email or post, using the correct fee scale. • Enter all quotes onto the case management system. • Follow up contact should be made after giving quotes. • Processing new instructions and sending initial documentation to relevant customers. • Amending and editing information on existing files when necessary. • To support the company and other members of staff when needed • various administrative duties Qualifications and Experience • Relevant experience would be an advantage • Excellent communication skills, well-spoken and personable; able to get on with diverse personalities • Friendly and approachable • Reliable and consistent • Helpful and positive attitude • Flexible attitude to working practices and demands • Responsible, professional and trustworthy • Good time management and organisational skills • Good literacy and computer skills, especially Word and Excel. • Strong organisation, planning, problem-solving and multi-tasking skills • Confident, resourceful and practical • Self-motivated with the ability to work alone or within a team • Personal commitment to equality and diversity • GCSE, or equivalent in Maths and English with a minimum grade C. • A levels, or equivalent, in Maths and English with a minimum grade C. We will try to respond to reply to all applications. If, however you have not heard from us within 7 days you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements advertised by CDH Recruitment Limited

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