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Customer Service Advisor Days

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About Us VMS (Fleet Management) Ltd is a forward-thinking fleet management and contract hire company with facilities throughout the UK embarked on a strong growth curve. VMS provides a range of services to both blue chip and SME fleet operators and Insurance companies including contract hire, flexi-hire, accident management repair and maintenance and fleet disposal and sales services. VMS have built a strong, dynamic client base built upon providing outstanding customer service and client focus. What Will You Be Doing? This role is at the heart of what we do – understanding our customers and going the extra mile to exceed their expectations. You’ll be working in a busy but friendly and supportive environment: – • Answering incoming telephone service requests professionally and promptly within 3 rings • Dealing with customer email requests on a timely basis • Using our bespoke software systems to: – – record vehicle defects and issues – manage vehicle defects through the repair process, recording and updating all necessary information • Ensuring our customers are updated throughout the repair process • Managing our suppliers throughout the repair process, building effective rapport to ensure agreed service levels are achieved About you • You are self-motivated and strive to be the best and succeed in all you do – service level targets inspire you • You are not afraid of hard work • You are a natural communicator, building rapport with our customers to fully understand their needs • You love learning about new and better ways of working • You are passionate about helping others – be it customers or colleagues • You are confident in your communication, instilling trust from others • You are not afraid of IT systems • You are experienced working in a call centre environment • You are a VMS customer champion! Salary: £18533 per annum

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