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Customer Service Advisor

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Customer Service Representative

Chester, full time in office

3 months

£32,700 – £34,850 per annum DOE

My high-profile banking client are recruiting for a Customer Service Representative to work in their Chester office. You will be responsible for answering commercial cardholder's telephone enquiries in accordance with established quality, revenue and productivity goals. The primary objective of the role is to provide a superior quality experience, adding value, and doing both as efficiently and effectively as possible.


Handle a wide range of cardholder queries regarding the day-to-day running of their commercial card accounts in a multilingual contact centre environment.

Ensure that all calls are handled in an empathetic, positive and professional manner, and actioned in accordance with departmental policies and procedures.

Handle more complicated cardholder queries and, where necessary, referring cardholders to supervisors or consulting with other internal partners.

Always ensure that responsibility and ownership is taken for resolving cardholder queries.

Maintain a high level of product knowledge and awareness of bank wide activities and issues.

Respond to enquiries about products, benefits and services.

Assist with special projects and miscellaneous duties as assigned.

Utilize superior communication skills and knowledge of products, benefits and services to generate revenue and maximize account usage.

Ensure that all information transferred to and from the cardholder is recorded accurately, and that confidentiality is maintained in accordance with the FCA Regulations and Data Protection Act.

Be consistently focused on quality of work to ensure the correct balance between customer service and adherence to bank policies and procedures is maintained.

Update bank records in accordance with Data Protection requirements.


Convey a professional, courteous and positive attitude when dealing with cardholders

Fluent in either one or more of French, German, Spanish, Italian. French or German preferable

Well organized and proactive with excellent multi-tasking abilities

Excellent oral and written communication skills

Ability to work effectively in a high volume, multi-faceted environment

Self-motivated and results-orientated

Excellent attention to detail


Ability to influence and negotiate with others.

Previous background in a Customer Contact area

If you have not received a response to your application within 48 hours, please assume you have not been shortlisted this time

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