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Customer Service Advisor

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Customer service advisor – renewals expert Stretford, Manchester Full time – Permanent Immediate starting Bonus opportunity £8.44 – £8.91 an hour plus £150 bonus each month We want Customer Service Advisors who will be key in building relationships with our client’s customer base. This is a Customer Service position for people who want to develop and progress within one of our teams. You’ll be answering inbound calls from existing customers, assisting with account queries, insurance policies and helping customers renew their policies. This is an office-based role – please do not apply if you are looking for a Work From Home position. Our top priority is the health and wellbeing of our staff. All our sites are operating under strict social distancing measures with additional hygiene practices in place to keep our staff safe and minimise the spread of COVID -19. Responsibilities • Manage your own inbound calls in a timely manner • Follow structured scripts and criteria when handling various breakdown transactions • Identify customers’ needs and demonstrate effective problem-solving techniques • Keep up to date with policies and products through our digital system and email communications • Build growing and sustainable relationships with customer base by engaging conversation and going the extra mile • Keep records and up-to-date logs of your conversations and sales on our contact centre database system • Work towards Key Performance Indicators (KPIs) in order to earn your monthly bonuses! • Seize opportunities to up-sell various insurance/breakdown based products when they arise The details • This is a full time, permanent position • 40 hours per week between Monday to Sunday – you’ll need to be fully flexible and available to work plenty of weekends • Rotational shift pattern between 8am to 8pm (5pm finish on weekends) • Fortnightly pay! Sounds good?! Apply now and we’ll be in touch to arrange an immediate interview All Successful Candidates will be subjected to DBS, Referencing and Credit Checks courtney.smith.

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