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Customer Service Advisor

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We are recruiting for Sitel which is one of the largest contact centres in the North East, based in Newcastle for Customer Service (inbound) for Virgin Media Retentions team. Working on behalf of one of the UK's leading contact centres, you will utilise and develop your skills, to handle customer service responsibilities to the highest of standards. You will be provided with relevant paid training, tailored to the campaign you will be working on and you will complete this with a team of new starters that are just like you! Responsibilities and Duties: · Work as part of a high performing customer service team on behalf of one of our leading clients. · Form memorable relationships with customers and ensuring their needs are met. · Proactively identify the best solutions to the customer’s problem. · Create value for the company and actively develop the brand through excellent customer service skills. · Comply with company and industry standards, quality and compliance principles. Job Requirements: · No previous contact centre experience required – Training provided. · Strong communication and interpersonal skills. · Strong listening and problem-solving skills. · Empathy and a passion for the service provided to customers/clients. · A good understanding of the English Language and multilingual candidates are desired · A good understanding of IT/Computer Skills and the ability to use a variety of programmes from Excel to specialist software. · Time management skills. · The ability to work to both team and individual targets. Job benefits: · 20 days holiday + statutory bank holidays · Excellent Career Opportunities & award-winning training programmes · A fun working environment · NVQ's onsite · Reduced Gym Membership · Eye Care Vouchers · Pension schemes · Corporate discounts · Childcare Vouchers · Q card offers discounts for various companies including retail, travel & hospitality The Launch Group are not a recruitment agency – if you are successful in gaining employment through us, you will work directly for your employer. We look forward to hearing from you.

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