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Customer Service Administrator – Aftersales

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Our client, a market leading Manufacturing business in their field, is seeking to appoint a customer-centric individual to join their aftersales department! You will be confident, enjoy customer interaction via range of channels such as telephone and email and be a dependable, organised individual! • Location: Long Eaton • Salary: £21,000 Per Annum • Full time, permanent Responsibilities: • Contacting customers to follow up on orders, obtaining feedback and ensuring any issues are promptly resolved • Assisting with general customer queries • Data entry & updating customer records • Contacting customers regarding order resolution, delivery/shipping information • Producing correspondence and confirmations through written communication Experience & Skills: • Excellent attention to detail • Proven customer service experience • Ability to multi-task and adapt • Strong communication skills both written and verbal

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