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Customer Service Administrator

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Customer Service Administrator
Dursley/Stroud area
Salary would start at around £24k with the possibility of an increase up to £26k after successful completion of the probation period (3 months)
Office based
Great company to work for!
Plenty of opportunity to grow and develop!
Full training given
Finish at 3pm on a Friday!

With a turnover in excess of £80m per year, my client is one of the largest importers in the UK. We are excited to be working with them on a brand new role for a Customer Service Administrator to join their Supply Chain Team. We are looking for someone who is eager to learn and who is ready for a challenge. This is a company that will give you an opportunity to take on more responsibility and to grow and develop within the business.

The Customer Service role is a vital part of the Supply Chain team, ensuring that customers are receiving the highest quality of service with an on time and in full service level of greater than 98.5%. You will also be dealing with suppliers internationally as well, so if you have language skills in Italian, Spanish, French or German, this would be a bonus but by no means essential. If you have any experience within Import/Export, that would also be a bonus.

By creating strong relationships with our customers and colleagues, the Customer Service team is a vital resource in helping to maintain and grow our reputation for reliability in our customers. Through strong attention to detail and using a collaborative approach, the Customer Service Administrator acts as an early warning of any changes in customer behaviour in order to identify and rectify future supply issues.

Duties and responsibilities include

* Monitoring of orders placed and liaison with our third-party warehouses to ensure that orders are being delivered as per the expected schedule

* Notifying key customer contacts of any potential supply issues and agreeing corrective action

* Use of customer portals to track delivery performance, identify issues and report back to the business

* Placing orders

* Booking transport with hauliers

The ideal candidate will have previous customer service experience, ideally in an FMCG environment. Strong attention to detail, an ability to build strong collaborative relationships and good IT skills, especially Excel, are vital in being able to perform this role well.

Candidates will ideally be living within a short commute from Dursley/Stroud

For immediate consideration, please send your CV to Cat @ i2i Recruitment ASAP

Apply now