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Customer Service Administration with Hebrew

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Hebrew speaking Customer Service Administraton

12 month contract

Hybrid Watford/Home Full Time, 37.5 hrs per week, Monday to Friday

Key Responsibilities:

To manage customer orders (with an increasing emphasis on electronic orders) from order entry to billing; using telephone, e-mail and fax to provide our customers with an efficient, reliable service
To respond effectively to queries relating to customer orders and deliveries
To manage deliveries in line with customer expectations, liaising with 3rd party warehouses and other supply chain contacts
To resolve customer complaints and invoice queries
To raise credits & adjustments on customer accounts and to liaise with credit & collections to ensure any outstanding customer deductions are resolved in a timely manner
To be in regular contact with our Sales Account Managers and to ensure relevant information relating to customer orders & deliveries (especially changes to expected customer demand – abnormal orders, postponed or cancelled deliveries, etc) is communicated in a timely manner
To understand the operational requirements of key customers (key contacts, delivery specifications, booking requirements, etc)
To implement process improvements which will improve operational effectiveness and enhance profitability
To ensure that customer account records are kept up to date for audit purposes
To identify and resolve with the data management team any master data errors affecting the process
To provide support for other members of the team

Qualifications, Skills & Experience:

Proven customer service or logistics experience and an ability to liaise with different contacts in the organisation
Excellent communication skills with both oral & written fluency in English
1 European language in addition to English, from Dutch and Hebrew.
An ability to work on own initiative and as part of a team (team spirit)
Forward thinking and open to new processes/process improvements
Familiar with electronic communication and workflows (lotus notes, databases, etc)
PC skills – competent on Lotus Notes, Excel, Word and Powerpoint
SAP experience would be an advantage
An ability to prioritise workload and manage time effectively
A pro-active and flexible attitude
An ability to work under pressure and to tight deadlines when required

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