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Customer Case Manager

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We here at Siamo recruitment are working in partnership with a forward thinking, exciting, start up client who are looking to add a Customer Case Manager to their team. With amazing future potential, this role will allow you to work remotely across the next 6 months until the move back to the office is executed. This is an opportunity to really make a difference, providing a high quality customer journey from aftersales, quoting, delivery updates and regular customer queries. As a Customer Case Manager, this role will allow for autonomy along with the ability to work as part of a team or solo. Reporting into the directors this is an excellent opportunity to progress you career and nurture your customer service skills. Why join our client? • The chance to join a growing and forward thinking business • The opportunity to enjoy autonomy along with completing a varied role • The opportunity to work remotely Your role as a Customer Case Manager will have the following responsibilities: • Working in a small knit team dealing with customer enquiries and either resolving these or passing over to the relative party • Monitoring cash flow • Updating customers with delivery times and working closely with the delivery team • Updating and creating orders for customers • Monitoring and managing a chat box function • Dealing with all enquiries via a shared mailbox • General data entry ensuring our clients CRM is up to date • Account management of certain customers • Working in partnership with the sales team and operations director to ensure smooth running The ideal candidate will have: • Previous customer service experience is essential • Previous experience dealing with customer complaints is essential • Previous exposure working within a varied role where self motivation is key • Target driven and passionate on providing a professional customer experience • Ability to work confidently and professionally as part of a team or on your own Hours of work: 08:00am -18:00pm Monday to Friday. Pay: £20,000 – £23,000 depending on experience.

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