Customer Administrator

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Transport Coordinator / Planner £25000 – £26,000 Monday to Friday 8am-6pm Coventry / Nuneaton Our client a leading UK Logistics company are currently offering a fantastic opportunity to join this growing business in offices currently in Coventry and moving soon to Nuneaton. Reporting to the Operations Manager, you will be responsible for being the first point of contact for customers and drivers. The role requires a high level of flexibility & the ability to communicate orally as well as in writing, working off own initiative & performing consistently & efficiently. Communication will be via Telephone, email & company SMS platform. This role will involve time spent working on both the customer service and control desk so requires a great deal of flexibility and multi skilling. Duties Include: To provide a consistently high standard of Customer Service to all customers Respond appropriately and professionally to all customer requests Respond appropriately and professionally to all driver requests Job Allocation to drivers and planning to achieve required response times to ensure Customer Satisfaction Maintain continuous contact with Customer and Driver during end-to-end process of our service provision. Costing of jobs for Customer and Driver Professional and efficient point of contact for customers and drivers via inbound/outbound calls and e mail. Effectively planning driver and vehicle resources to achieve delivery/collection times, creating, and updating daily run summary In return you will ideally come from a transport/logistics background looking to join a great team with career opportunities – Please apply now for an interview!

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