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Contract Manager

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Contract Manager – Environmental Services

For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.

Location: Derby, DE4 4HN

Permanent – 40 hours per week, Monday to Friday

Salary: Up to £50,000 + benefits + company car

Here at Serco we’re experts in designing, implementing, and managing waste and recycling services, and right now we’re recruiting for a Contract Manager for our Derbyshire Dales contract. We provide a complete grounds maintenance, street cleansing and waste and recycling collection service, striving to minimise waste and maximise participation in recycling.

Reporting to the Regional Director you will lead, manage and be responsible for the performance of an outsourced, local authority contract portfolio including approximately120 blue collar staff in environmental waste and recycling collection service provision within a demanding commercial environment.

You will champion the process of increasing the rate of recycling/composting for municipal waste and reduce the amount of waste sent to landfill, ensuring that any KPI performance requirements are met, drive for change and innovation in the Contract in order to meet challenges for the future and develop and maintain effective relationships with local authority, community and internal stakeholders at all levels.

In addition to this, the successful candidate will identify commercial planning requirements and opportunities in service areas, implement exemplary service standards to monitor, review and benchmark service delivery, ensure all employees have access to adequate training and career development plans and be accountable for and constantly monitor financial and operational performance to ensure all operations and methods are cost effective and efficient and meeting targets.

The role will entail producing management reports, managing all staff and equipment resources and manage the absence and welfare of all employees.

You’ll have the autonomy to create and implement a strategy for success – but you won’t be doing it alone. You’ll be joining a supportive team and company that is passionate about the delivery of public services. And with ongoing training and development, and over 150 other contracts held in the UK, this is just the start of your contract management career within Serco.

We are happy to accomodate flexible working, with 1 work from home day per week.

About You

In order to be considered for this position, we ask that candidates have a Senior Leadership background from within an outsourced, multi discipline business, preferably within Environmental Services or Logistics, with strong fleet management experience and experience of managing local authority client relationships at all levels.

You must have experience of managing a unionised blue collar workforce and hold an O Licence. The role demands day to day operational management as well as Health and Safety and Fleet management, so this experience is essential.

We are keen to hear from applicants with experience of business development and transformation, leading on operational changes, continuous improvement and project management/facilitation, and managing strong working relationships with trade unions, to include pay negotiations and terms and conditions, etc.

Here at Serco, we are dedicated to our ongoing Diversity and Inclusion initiative and ask that candidates are able to clearly demonstrate their success in this area.

Please be advised that the location of this contract is quite remote, so we ask that candidates live locally to meet the requirements of being on site 5 days per week.

Please attach a covering letter to your application, outlining your experience in the areas mentioned above and suitability for the role, along with an up to date CV.

Why Serco

Meaningful and vital work: Working within Environmental Services at Serco means that you’ll play a critical role in ensuring that the communities we serve receive reliable waste management services.

A world of opportunity: It takes a diverse team to support our Environmental Services and we’re big on equality and diversity in the workplace as well as internal progression. So whether you specialise your skills, undertake additional training or progress into senior management you’ll find all the opportunity you need to evolve your career.

Great people: Our staff are dedicated to providing the best possible service for our customers and we welcome those who take similar pride in their work.

What we offer

  • Competitive salary
  • Up to 6% contributory pension scheme
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and
  • discounts on mobile phone plans and leisure centre memberships
  • The chance to make a positive difference to our commercial customers
  • Interesting, varied and enjoyable work
  • A company that recognises your contribution

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and [email protected] (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.


Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

We’re a Disability Confident employer and are committed to equal opportunities. If you have any additional queries, requirements or you need more time to apply, then please contact our recruitment team directly on 0345 010 4000. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

Serco supports fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required).

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