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Content Editor/UX Writer 4 dayspw

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***Content Editor/UX Writer – Contract – London*** Digital Content Editor / UX Writer London (Remote working) 6 months Umbrella Company UpTo £400 for 4 days a week UpTo £300 for 5 days a week We offer flexible working hours, agile working practices and regular home working. Our client has been serving the households, businesses and communities of Britain for over 250 years. They offer a comprehensive range of financial products and services – including current accounts, savings, mortgages, loans and credit cards. What's the role about? We're looking for a talented writer to help bring our financial products and services to life. You'll be the expert on the copy, tone and personality for our customers considering new credit products. If you're an experienced conversation designer, UX writer or content designer, you'll fit right in. You'll be part of our multidisciplinary design team that identifies and solves real customer problems. Your specialism will be to refine and develop content that get to the core of what customers need and explain complex ideas simply. We're on a journey to build the bank of the future, redefining an experience that's integral to everyday life. This is a terrific opportunity to join us in our mission to help Britain recover, and touch the lives of more than 26 million customers. You'll make a difference when you: • Create engaging, readable, accessible content that gives our customers great digital experiences. • Develop genuine empathy for people, understanding their needs, aspirations and challenges. • Take ownership as the content expert in an agile environment. • Think strategically about how our conversations can evolve, and spot opportunities for where they link into other experiences. • Share expertise from your specialism to help shape the overall design approach. • Provide consistency in the way we have conversations with customers across topics and touchpoints. • Share knowledge and improve design methods as an active member of the Design community. • Tell stories about your work to promote good design that helps customers. What we need from you: • Strong experience writing concise, balanced copy as a conversation designer, UX writer or content designer. • Familiarity working in a complex landscape – ideally you'll have experience in financial services. • A collaborative mindset to work closely and quickly with a multi-disciplinary team. • Flexibility in writing on-brand content in multiple tones of voice. • Confidence writing microcopy, end-to-end journeys, websites, emails, letters and online forms. • The personal touch to influence and manage stakeholders and accommodate input from experts on product, risk, legal, and branding. TO APPLY – PLEASE REPLY TO THIS EMAIL WITH AN UP TO DATE CVCandidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities employer.

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