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Consumer Protection Manager (Multiple Positions)

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Role Purpose The CCPC is seeking to recruit a number of Consumer Protection Managers for its Consumer Protection Division (CPD). In addition to the immediate appointments from this campaign, an order of merit may be established. This may be used to fill any future vacancies at the same level within this or other Divisions of the CCPC where roles have similar responsibilities and/or similar skills are required. CPD is primarily responsible for exercising the CCPC’s functions in the areas of consumer protection and ensuring that traders comply with the relevant pieces of consumer protection legislation. At present the CPD consists of four separate units, each with its own specific area of expertise and responsibility. The units all engage with traders across all sectors up to and including global corporations in relation to issues of compliance and where required, take enforcement action to remedy breaches of consumer protection legislation. The core work undertaken by the units includes: • Assessing trader compliance with consumer protection legislation. These compliance activities may be informed by consumer contacts made to the CCPC, as well as market monitoring and intelligence gathering. • Implementing a compliance inspection framework each year that incorporates both online and on-premises inspections. • Conducting investigations into potential breaches of consumer protection law. The investigations incorporate traders operating in a variety of sectors and environments including in-store, online and off-premises. • Implementing the Platform to Business (P2B) Regulation, the objective of which is to provide a set of rules creating a fair, transparent and predictable business environment for smaller businesses and traders on online platforms and allowing for effective redress possibilities if appropriate. • Fulfilling our obligations under the Consumer Protection Cooperation (CPC) framework. The CPC framework brings enforcement authorities across the EU into a close working network. The CCPC act as Ireland’s Single Liaison Office (SLO), building and maintain good working relationships with Irish Competent Authorities and other relevant stakeholders. • Managing the organisations responsibilities in relation to Alternative Dispute Resolution, areas relating to Financial Services such as SEPA and the Payment Services Directive (PSD2) and the Grocery Goods Regulations. • The Consumer Protection Manager will be assigned to one of the four CPD units and will play a key role in managing and supporting the activities of the unit. The Consumer Protection Manager will also have a role in building and maintaining relationships with relevant stakeholders, including consumer and business representatives, and competent authorities at national and international level. In addition, the Consumer Protection Manager will be required to carry out any other additional tasks that may be assigned to him or her in order to support the work of the Division. Key Responsibilities • Depending on the assigned Unit, the Consumer Protection Manager will be responsible for some of the following key responsibilities: • Managing and accessing potential breaches of the consumer protection legislation, making recommendations on appropriate courses of action and managing subsequent enforcement activities; • Leading and managing the investigation and enforcement of compliance with consumer protection legislation. This can involve; – Planning and conducting an investigation. – Prioritising and progressing tasks effectively, ensuring that investigative activities are conducted in accordance with best practice and the available guidelines. – Participating in activities including conducting enquiries, interviews and taking part in inspections and/or search operations. – Making recommendations and managing appropriate enforcement actions. • Managing and co-ordinating both in-store and online inspection activity; • Building, managing and maintaining productive and positive relationships with key internal, external stakeholders and competent authorities in other member states whilst representing CCPC at external fora as required. This engagement may include travel across the European Union, if required; • As necessary, keep the European Commission, Competent Authorities and Member States updated in relation to measures taken to address infringements; • Working closely with other units and Divisions in CCPC in implementing various enforcement responses, including progressing enforcement actions; • Working closely and as directed by the Head of Unit in the general management of the Unit/Division’s activities; • Assisting in the preparation of organisational reports and undertake any other duties and responsibilities of a similar level, as required; • Contributing to the achievement of the strategic goals of the organisation by participating in cross-divisional projects, developing knowledge and familiarity with the broad remit of the CCPC’s mandate; • The Consumer Protection Manager may be responsible for the management of a Consumer Protection Executive(s). Technical/Professional Requirements Essential • Relevant Degree or equivalent in economics, law, engineering, business, regulation or compliance, or comparable professional experience in an area related to role. • Demonstrable people skills with the ability to work effectively in a team environment. • Analytical and problem-solving skills, with the ability to work on one’s own initiative. • Excellent interpersonal and communication skills, including the ability to work in a team and manage both internal and external stakeholder relationships. • Case management or project management experience. • Excellent drafting skills and attention to detail • Strong ICT skills in the application of Microsoft office. Desirable • Post graduate qualification preferably in an area related to the role. • People management or team leadership experience. • Knowledge of Consumer Protection legislation and/or ability to build, maintain and apply legislative knowledge.

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