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Cleaning Manager

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The role will be reporting directly to the Operations Manager. The successful candidate will work a basic 40 hours a week, including evenings and weekends to ensure the workforce are supported when required. The role will include people management, quality audits, controlling inventory stock replenishment's and developing the business. The service operates 7 days a week, with various hours to suit the needs of our guests. As part of the management team your working pattern will include flexibility, weekends and bank holidays. To provide the highest possible quality of cleanliness and product offering to all guests, ensuring the standards meet and exceed expectations. Responsible for the day to day management of the housekeeping team. Job Duties : • Implement actions to continuously improve the standards and cleanliness • Monitor the online reputation management platform ensuring feedback from customers is reviewed on a regular basis and improvements made where necessary • Ensure payroll costs are controlled at all times taking necessary action when required • Ensuring the team are fully aware of their responsibilities at all times and are given leadership and motivation in all aspects of their work • Generate weekly work schedules to ensure all tasks and project work is completed within the agreed timescales • To attend and participate in the weekly operations meeting and monthly business reviews to present your departments performance • Build and maintain an efficient team supporting the recruitment and selection process • Deliver routine apartment inspections to ensure the product offering meets the required standard at all times • To ensure the team fulfil all reasonable requests from guests at all times • To maintain team communication through regular contact, team meetings and 1:1's • Provide appropriate training and tools to maximize staff performance and conduct • Responsible for the delivery of all staff training, identify training needs and capability gaps within the team • Ensure the ordering and control of apartment amenity supplies are in line with the budgeted spends • Monitor the performance and quality of suppliers, take action where required • Be responsible for your own continuous personal/professional development • Ensure all business control systems are adhered to at all times • Provide a clear handover during shift changes ensuring any outstanding activity is resolved The company are offering a salary up to 26K, on going development, generous mileage costs and the chance to work for a close knit team that are growing rapidly in Cardiff.

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