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Call Centre Team Leader (German Speaking)

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Call Centre Team Leader (German Speaking)
Location: Kingston-Upon-Thames
Hours: Monday – Friday 9am-5pm (Hybrid after 3 months)
Salary: £29,000 + 10% bonus

As a Call Centre Team Leader (German Speaking) you will be responsible for managing a team of technical support advisors, ensuring that each advisor meets their individual objectives and also the overall team's objectives.

Are you a passionate team leader looking for job satisfaction?
Would you like to use your German language representing a high-end tech brand?
Your role as a Call Centre Team Leader (German Speaking) will involve:

Managing a team of technical support advisors and driving performance
Observe and coach each advisor within your team, implementing coaching and performance improvement plans for each team member as necessary in order to improve team/departmental performance.
Responsible for holding monthly 121 performance reviews, identifying areas for improvement and setting the appropriate development plans
Holding daily and any ad hoc briefs with your team to ensure they are informed of any business changes
You'll play a key role in promoting a competitive yet fun environment contributing to the design and implementation of centre-wide incentive programmes (e.g. theme days, prizes/recognition awards) to maximise your teams performance.

Person Specification of this Call Centre Team Leader (German Speaking) role:

Previous experience supervising others in a contact centre
Must be fluent in German and English
Tech experience preferred but not essential
An effective leader of people
You'll be passionate about tech support, ensuring this plays a big part in the day to day running of the team.
You will feel comfortable working in a target driven and changing environment and be able to respond to changing business needs such as monthly target changes.
Proven planning and organisational skills
Communicates and presents comfortably at a high level – both written and verbally

Please apply online for an immediate interview as a Call Centre Team Leader (German Speaking)!

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