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Brand Advisor – Spanish speaking

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Spanish Speaking Customer Service Advisor

Situated in the heart of Liverpool city centre, Bosch have a number of Customer Service roles available for you to be a part of their ambitious growth plan for their prestigious site. We are working in partnership with Bosch to recruit for these roles to join them on one of their new, exciting campaigns.

What you will be doing:

Handling all customer interaction in a prompt, friendly, personalised and professional manner
As a blended agent, interact with the customer across all channels
Providing a high-touch experience for customers each and every time
Acting as a trusted advisor in answering questions, solving problems, and recommending experiences that meet customer's needs
Advising customers on the best services available and building rapport with customers
Providing a value add service that enhances the customer experience and builds our brands and service reputation
Capture and maintain the quality of customer data
Identify and highlight any service-related issues, incidents, or trends
Highlighting and escalating issues as necessary whilst delivering and maintaining both individual and team targetsAbout you:

You will have some previous experience of working in a fast paced, contact centre environment providing excellent customer service
You will have an energetic, inquisitive, can- do-attitude
A naturally proactive, confident and self-motivated individual
You will possess excellent time management and organisational skills
A real passion for delivering first class customer service
Quality focused with attention to detail
Empathetic, a warm, helpful and positive approach
Proactive, confident, self-motivated and driven to succeed
A team player
Good communication, interpersonal and problem solving skills
IT Savvy with good MS Office and keyboard skills
The commitment to work towards individual and team goals

Randstad are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us

Apply now