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Branch Manager – Ashbourne

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The Organisation

Leek United Building Society is a highly admired financial services provider, strong, independent and deeply committed to its mutual status. And we’re investing in becoming even stronger.

It’s our focus on providing exceptional service that makes us stand out – more than 95% of our customers are satisfied with their experience of the Society. And we’re a super place to work with a strong sense of fun and family – in a recent Best Companies survey, more than 8 out of 10 colleagues said they were proud to work for Leek United and would recommend us as a great place to work.

The Society is embarking on a significant and exciting programme of technology investment. We’re delivering a digital self-service capability for our savings customers which will enable them to transact and service their accounts online and we’re looking to invest in our branch network over the coming years too.

If you’re passionate about customer service and looking for a new opportunity, we would love to hear from you.

The Role

An exciting opportunity has now arisen for a full-time Branch Manager to join our team based at our Ashbourne branch.

Hours of work would be 35 per week. Worked between the hours of –

Monday to Friday – 9.00am to 6.00pm, plus Saturday 9.00am to 4.00pm (worked to a rota).

All of our branches have been earmarked for refurbishment in line with the ambitions of the Society’s corporate plan, as we strive to develop our branches into places where our members feel at home discussing the many ways in which we can help them manage their finances.

The successful candidate will lead and drive the branch, interacting with customers directly, coaching their team daily ensuring that our customers experience exceeds their expectations, and their needs are identified in a timely manner.

You will be experienced in recruiting, developing, leading and motivating colleagues, focused upon promoting our products and services, ensuring that all branch objectives are achieved in support of the delivery of the Society’s Corporate Plan.

You will have experience of embedding a risk culture, ensuring all staff understand the risks relevant to their role and how these risks are mitigated by the Society’s policy and procedures.

Ensuring the branch meets all its regulatory requirements, including adherence to the FCA’s Code of Conduct is a core part of this role.

You will have previous line management experience and evidence of leading teams that develop customer relationships in a face-to-face environment. A good level of numeracy and literacy is essential.Ensure all your application information is up to date and in order before applying for this opportunity.Key Benefits

  • Highly competitive salary and benefits
  • 35 hour working week
  • Contributory Stakeholder Pension Scheme
  • Life Assurance – 4 times your annual salary

Closing Date – 6 April 2021Interview dates – TBC

Apply now