About the Job Do you believe that everyone makes a difference? Do you have the passion and dedication to deliver excellent customer service? If so, look no further, as this could be the job for you! As a dedicated Coordinator Assistant who enjoys a busy, ever changing work environment we need you to join our growing team at our Warwickshire office on a bank basis. Our telephone triage services and out-of-hours services provide advice, information and treatment for NHS patients who become unwell during the out-of-hours period, when their own GP surgery is closed. We are looking for people that pride themselves on their organisation, to assist us in our busiest periods across the evenings and weekend. Key Responsibilities •Assisting the coordinator with the administration process for patients, including calling patients to arrange appointment times at their nearest Primary Care centre. •Supporting the Coordinators and Call Centre Supervisor in achieving performance levels. •Building and maintaining relationships with the management team, GP’s, community services and other healthcare providers and external suppliers. •Managing shifts appropriately by analysing and identifying pressure points using call volume and staffing levels. Who We’re Looking For We are looking for an individual who has the ability to work under pressure, implementing there excellent communication skills whilst being able to type quickly and accurately, with attention to detail. Having good organizational and IT skills will help you to be successful in this role. Application Process & Additional Information Once you have applied to this job, you will be contacted by the recruitment team by phone or email if you have been shortlisted for interview. If you would like a full comprehensive Job Description or have any questions, please email Please note that offers of employment are subject to receipt of satisfactory references and a DBS check. Practice Plus Group are committed to creating a diverse environment and we are proud to be an equal opportunity employer. Practice Plus Group reserve the right to close this advert early, if a sufficient number of applications have been received. Additional Information Our Worcestershire office is an OOH service between the hours of 6:30 pm – 8am. The majority of shifts available will be at the evenings and weekends. Our bank positions can offer you the flexibility to choose your own hours in line with our busiest periods and around your other commitments. Pay Rates: Monday to Friday (08:00 – 23:59) – £8.72 Monday to Friday (00:00 – 07:59) – £12.05 Weekends (08:00 – 23:59) – £9.25 Weekends (00:00 – 07:59) – £12.93 We can also offer you: • Regional/national opportunities • Free online and face-to-face training • Online discounts Successful applicants will also have the opportunity to be trained up to be Coordinators.