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Automotive Service Manager

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Service ManagerGloucester£30,000 – £35000 Plus OTECompany CarMonday – Friday Our Client is looking for a motivated and customer-centric Aftersales Manager to join the team. Overseeing a workshop team, the site is well positioned to achieve great things! Could you be the one to lead them to success? The dealership has a very skilled and settled workshop with great colleague loyalty. What is required is a leader who can get involved in long term coaching and development of this team whilst identifying and taking action from market opportunities as they arise. So if you have both the strategic and operational blend of management then we would love to hear from you. Daily tasks associated with the role include: • Departmental administration including financial reconciliation • Process reviews including site safety • Mentoring and developing team members • Conducting risk assessments • Managing the training of technical and service teams towards accreditation The role will require: • A sound business acumen • Able to manage multiple work streams under pressure • Strong attention to detail and data • Ability to motivate and lead a diverse team • Genuine enthusiasm for the product and brand • Resilient attitude Knowledge and Skills • Strong leadership and communication skills. • Computer literate with good Microsoft office knowledge. • Strong analytical thinking and problem solving. • Adaptability and self-motivation. • Ability to resolve issues and follow through on tasks • High level of planning, organisation and commitment. • Experience working in a customer service role In return, you will get to work in a well-resourced dealership with a great customer base. You will receive training and development in the form of colleague mentoring, job shadowing, benchmarking, allocated reading, eLearning and face to face classroom learning. The role will be suited for someone with a genuine desire to advance their career. Benefits and compensation are generous and are aligned with both financial performance in addition to customer satisfaction measures.

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