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Asset and Configuration Manager

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Project Description

Complete data quality adherence to the Information Domain binding guidelines for the Re Application Portfolio and Infrastructure Components to be completed by end of 2023

Asset and Configuration Manager: A Manager with the ability and authority to ensure daily end-to-end delivery of Configuration Management services in accordance with this Configuration Management Plan. Specific responsibilities include:

* Managing the day to day activities of the process, including establishing priorities and work assignments

* Tracking compliance to policies and procedures and resolving / escalating any compliance issues

* Facilitates Configuration Management audits

* Reviews critical incident outage resolution results and responses and dispositions of failed changes due to CMS related issues

* Facilitates communication and engages business and IT management to encourage configuration management efforts and value proposition

* Engages with strategic projects to ensure Configuration Management can deliver required CMS functionality within project timeframes

* Reviews and approves all changes to the CMS infrastructure where applicable

* Reviews and approves significant IT infrastructure changes to ensure impacts to configuration management data are properly addressed

* Mentors the organization on Configuration Management services, concepts, policies and procedures

* Chairs the Configuration Control Board (CCB) and enacts changes as directed

* Provides and approves all requirements, use cases, user stories, etc. in support of new or improving functionality of the CMS

* Reviews and approves all requests for administrator log on credentials / access rights to the CMS infrastructure

* Reviews and publishes configuration management reporting.

Specifically maintain Service Now CMDB Common Service Data Model as it pertains to Business Applications, Application Services, Applications, Infrastructure CI classes along with their attributes.
Address non-discoverable and discoverable data quality compliance to policies and procedures gaps / escalating any compliance issues
Address data quality findings from Configuration Management audits
Perform change reconciliations for data in the CMDB
Resolve reconciliation errors between discovered CMDB data and other authoritative sources of data populated to the CMDB.
Provide support in the operation and maintenance of the CMDB including but not limited to, discovery schedules, credentials and other operational activities.

Required working experience (in years)

5 years

Required skills and qualifications

Must have

ITIL Foundation Certification

Service Now Asset and Configuration Management Certification

Subject Matter Expert in full implementation of Service Now Common Service Data Model.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website

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