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Application Support Analyst

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Application Support Analyst – Permanent – Dudley – upto £40K base + benefits Application Support Analyst – Permanent – Dudley – upto £40K base + benefits Leading software company looking to hire application support Analysts to join the team. maintaining the highest professional standards at all times providing application support to customers. Taking calls and managing cases through to resolution Proven application support experience and technical capability ITIL understanding making a positive contribution to, and being a productive member of the software application support team maintaining personal skills currency to ensure the ability to support new product features when released striving to deliver continuous improvement in our support service striving to exceed client expectations in all interactions ensuring clear and effective communication both to clients and within the business following defined process when handling client issues handling an appropriate volume of work that both supports the team goals and satisfies personal objectives providing support and assistance to team members both technically and operationally as required carrying out planned change and upgrade activities The ideal candidate will have SQL database knowledge as support cases require the ability to query databases.

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