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Main purpose of job
Organising and administering group tours, mainly in U.K and Europe.
Main responsibilities / accountabilities:
* To make all necessary arrangements, confirmations, payments etc with relevant suppliers such as hotels, coach companies, guides, restaurants, visitor attractions etc.
* As far as possible to ensure that accurate records are kept of all arrangements made for tours.
* Responsibility for organizing specified itineraries & tours so as to achieve the closest possible match to the clients’ requirements. The content of tours varies but may from time to time include, for example, special interests such as choral or instrumental (venues may need to be booked), literary (eg. Jane Austen), high school student tours, craft-orientated itineraries (eg. potters) etc, and art & culture.
* Where appropriate to make a creative contribution to the content of tours, based on relevant knowledge and experience
* To assist where necessary with the preparation of tour materials, written itineraries etc, and to check these for accuracy.
* On occasion, with the agreement of directors, to travel abroad on the company’s behalf
* To ensure that specified services for tours are delivered within budget in order to maximise the profitability of the tour.
* To ensure as far as possible that accurate records are kept of all costs, disbursements etc.
* To achieve the above using the company’s in-house reservations and operations system, Tourplan. (back-up and training to be provided for this)
* Good computer skills – knowledge of Microsoft Word/Excel etc.
* Fluent in at least one European Language other than English (French/German/Italian/Spanish/Portuguese)

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