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Administrative Officer

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Brook Street are recruiting for administrative officers on behalf of their esteemed public sector client in Glasgow.A variety of soft skills and experience may be required for the following role – please ensure you check the overview below carefully.This is a temporary contract for 6 months, starting asap subject to security clearance.Working hours are Monday – Friday 08:30 – 16:30.

Administrative duties will include, but are not limited to:Meet and Greet customers as they arrive in our office for interview and liaise with other staff. Undertaking biometric enrolments of asylum customers, also including fingerprints and photos. Accurately update internal computer systems.Conduct operating mandate checks on cases within specified timeframesMonitor and update local spreadsheets accuratelyAllocate cases to Decision Makers as and when requiredStatistical reportingOverseeing the enquires inbox(es)Download and save documents from internal systems Creating case filesMonitor the storage of documents in line with GDPR guidelinesLiaise with internal and external stakeholders in order to progress casesLiaise with Technical Specialists regarding the priority of urgent casesUndertaking monthly 1-2-1 conversations/coaching sessions where requiredAssist in promoting and embedding Operational Excellence behaviours and practices across the unitMaintain a high level of data quality and conduct all tasks in line with Civil Service RegulationsBuilding and maintaining a strong working rapport with team members based in alternate locations

Essential Criteria:IT literate (excel, word, outlook)Be willing to be front facing (where applicable), dealing with asylum customers, guards, interpreters and other staff members. Good communication and interpersonal skills (both verbal and written)Professional and customer-focused, ability to understand the needs of vulnerable customersAbility to work closely with others to achieve a shared goalAdaptable in dealing with changing prioritiesAdministrative experience is essential for this role.All candidates will be required to provide 3 years of referencing and be subject to a higher security clearance.IND_PSR#AOMIDP

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