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3rd Line Support, VMware, NSX

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3rd Line VMware Support Must Have: • Excellent knowledge and experience of large vSphere SDDC environments, deploying, configuring, and troubleshooting. • vSAN configuration and troubleshooting experience. • Supporting the operations and maintenance of VMware Software-Defined Datacentres (SDDC’s) • Experience with troubleshooting, reporting, and monitoring using vRealize Operations Manager • Good knowledge and experience of VMware Horizon and/or NSX-T including configuring and troubleshooting. • VMware VCP and/or VMware VCAP (Relevant experience considered) Should Have: • Developing, maintaining, and supporting networks and firewall rulesets ideally within NSX-T Could Have: • Troubleshooting an Enterprise-class NSX-T networking implementation • Microsoft Azure and AWS cloud hosting platform design and administration • Veeam Backup & Replication experience • Solid practical knowledge of ITIL v3 and above. • Good knowledge of vulnerability management techniques and solutions. Individual: • A team player and contributor within a busy team. • Excellent communication skills and an ability to work effectively and within a busy team • Accurate and methodical in their approach to tasks and troubleshooting. • Acting as an escalation point for more junior IT Support staff. • Helping to mentor and develop an IT Support team, to ITIL standards. Role: • Perform BAU operational and escalated support activity across our managed services clients • Assist 1st and 2nd line engineers with escalated support problems • Assist the IT Projects team in delivering a variety of IT projects across our managed services client base • Identify and deliver improvements to IT processes and systems including regular systems upgrades • Identify opportunities to improve our service to our customer base, so that SLA's are exceeded, and customer feedback is consistently high • Assist the IT delivery management team with a continual capacity management process, ensuring any bottlenecks are identified and addressed before they impact • Ensure all work is recorded in ITSM system and correct routes are used for incoming work • Participate with out of hours support on a rota basis Role will be home based but travel to Surrey office, 1-2 days per week

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