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1st / 2nd Line It Helpdesk Technician

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1st / 2nd Line IT Help Desk Technician Office based £18,000.00 -£24,000.00 (Depending on Experience) 5 minutes from M1 Junction 34 and on a public transport route The Company: Our client is one of South Yorkshire’s leading IT and telecoms solutions companies with a fantastic reputation for delivering an exemplary service to organisations large and small. They are experiencing continual growth and as a result are expanding their team yet again and need two professional and motivated IT technicians to supply office based support to a variety of end users. The Role: The role is office based and predominately 1st line initially however you will take calls for 2nd and 3rd line issues as well and if you’re able to resolve these issues yourself without escalating the calls then our client is happy for you to do so – full training will be given throughout your employment and a structured, individual progression plan will be put in place for you. The idea is to continuously develop you and this is why this role will be best suited to someone with a long-term vision of career development; you will be working with a very supportive and down to earth management team and your salary will increase as you progress. Key Responsibilities: • Be the initial point of contact for end-users logging support calls • To Interface with end-users by telephone, e-mail and remote control software • Provide excellent service to end- users and set expectations based on agreed processes • To manage all service requests to agreed resolution times (SLA’s) • To 'own’ end user issues through to resolution and recognise when to escalate • Keep Helpdesk software updated with developments at all times Skills Required: • Knowledge of Microsoft Desktop Operating Systems (Windows 7, 8 & 10) • Knowledge of Microsoft Office 365 and Exchange Server – ideally • Knowledge of Microsoft Office 2013 & 2016 • Ability to carry out network / PC software & Hardware diagnostics verbally and / or remotely • Ideally (but not essentially) Knowledge of Windows Server Environments and Active Directory/File Permissions including 2012/2016 Server • Knowledge and experience of Helpdesk software • 12 months experience in similar role Additional Information: • Westfield Healthcare and Contributory Pension Scheme • Modern offices, with shower and kitchen facilities • Bonuses & Incentives available • 40 hours per week working between 8:00 am – 5:30 pm (staggered start time) • 20 days holiday + 8 statutory Bank Holidays

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