Record number of complaints for Ziggo

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Consumentenbond receives more than 2,500 complaints about cable company Ziggo within 24 hours.

12 June 2008

THE NETHERLANDS - The Dutch consumer association Consumentenbond has received more than 2,500 complaints about cable company Ziggo within 24 hours.

Ziggo was created recently by the merger of three companies: Casema, @Home and Multikabel.

The Consumentenbond had opened a special complaint line to keep track of the type of complaints and the size of the problem.

The 2,500 calls received is an exceptionally large number for such a short period.

About seven out 10 people who contacted the Consumentenbond complained about Ziggo's internet connection. Customers also complained about the long waiting period on the company's helpdesk phone line.

[Radio Netherlands / Expatica]

3 Comments To This Article

  • abhishek posted:

    on 25th July 2016, 10:14:33 - Reply

    hi as an expat i had a worse experience with ziggo .everything is in dutch and customer service is worst , i was kept on hold for long time and also not answered any of my query.
  • Karina posted:

    on 17th September 2015, 16:49:04 - Reply

    This is the worst company ever. Very bad customer experince. The technicians are lying, just trying to perform their plan. They never approached my house, and just lying that they called me and went to my house.
  • amouria posted:

    on 25th November 2010, 14:34:52 - Reply

    This is one of the worste companies i ever seen. I hope one day somebody will have the guts to sue them in the court