Living in the Netherlands

Getting utilities connected in the Netherlands

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A guide to connecting utility services to your Dutch home, including water, electricity and gas providers, plus information on post offices and decorating your home.

If you're renting a property in the Netherlands, your lease agreement should indicate if additional charges, such as utility bills, are included in your monthly payments. It is common for montly rent charges to include utility payments, in which case your landlord must issue you with an account (eindafrekening) showing utility payments and real costs at least once a year. If you're looking for information on connecting to Dutch communications, see Expatica's guide to connecting television, internet and telephone in the Netherlands, or check our mobile comparison tool to get the best deal.

If you have bought a Dutch property or ulities are not included in your rental agreement, you might be able to get utility services transferred to your name from the previous tenant, or get Dutch utilities connected using the main utility providers for your area.

Connecting utilities in the Netherlands

In many cases, the utilities (gas, water and electricity) will already be connected and you just need to transfer them into your name. If you are paying an inclusive rent, check your contract carefully for what is covered in the monthly sum.

You can connect all your utilities online at www.aansluitingen.nl (in Dutch), or www.utility-provider.nl offers a free service to connect expats with the best deal (in English). 

Connecting water in the Netherlands

There are two elements of water payments: a consumption charge based on actual water usage (which is estimated if you don’t have a meter) and a municipal tax for services (sewage, maintenance, etc.). To see which water company covers your area, visit www.vewin.nl and enter your postcode in the box Uw drinkwaterbedrijf, or ask at your local gemeente.

Main water suppliers in the Netherlands:

  • Amsterdam: Waternet 0900 9394
  • Den Haag/Leiden: Dunea 088 347 4747 
  • Rotterdam: Evides: 0900 0787
  • Utrecht: Vitens 0900 0650 
  • North Holland: PWN Waterleidingbedrijf 0900 405 0700

 

Connecting electricity and gas in the Netherlands

The energy market is liberalised, so you are able to choose (or change) suppliers. Most have ‘green’ options, where energy is bought from alternative sources such as sun, wind, water and biomass.

Regulatory authorities ensure fair practices and tariffs. The Netherlands Authority for Consumers and Markets (www.acm.nl) provides a list of gas and electricity suppliers on their website, or you can use www.gaslicht.com (in Dutch) to compare prices or seek advice. On www.energievergelijken.nl, you can compare prices in English and connect your services online.

Main electricity and gas suppliers in the Netherlands:

 

Post offices in the Netherlands

PostNLPost offices are marked with an orange sign that says postkantoor or PostNL and generally located inside shops, newsagents or tobacconists (postagentschap). Formerly TNT, the company changed its name in 2011.

Stamps (postzegels) can be bought in all of the above places and in some of the larger supermarkets, or printed online at www.postnl.nl. Post-boxes are orange and scattered throughout shopping areas and neighbourhoods. On the post-box there are two slots: the right (streekpost) is for ‘local’ delivery and you’ll see a list of postcodes that indicate the areas included; the left (overige bestemmingen) is for everywhere else, including international destinations.

PostNL aims to deliver locally within 24 hours, otherwise spoedservice guarantees local delivery by 10am the next day and next day delivery to Europe. In 2014, PostNL started trialling evening and Sunday deliveries for certain online shopping, including the delivery of chilled foods. See www.postnl.nl for online postal services, or call 0900 0990 (45ct) for customer service.

Furnishing your home

Hema (www.hema.nl) is a Dutch institution for all household matters. Blokker is cheap (www.blokker.nl) and Ikea (www.ikea.nl) has many branches across the country.

Useful websites

Tip: If you are looking for a surname that begins with a de, van, van der, etc. you must look under the name that follows. IJ is read as a 'y' and therefore is listed at the end of the alphabet.

 

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Updated from 2012.

 
 

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3 Comments To This Article

  • Marnix posted:

    on 19th December 2013, 11:05:59 - Reply

    Most of the above websites are not responsive, http://www.internetvergelijk.nl is a great responsive website to compare broadband providers in the Netherlands. Just my 2 cents.
  • jane posted:

    on 26th November 2013, 15:08:06 - Reply

    Try to avoid entering into any contract with dutch companies.
    I had both my phone, electricity and my tv contract cancelled, but I am now back for almost 8months and they simply refuse to deal with the cancellation. Especially KPN (phone company) is notorious for 'misplacing' your letter of termination. As it stands, I am required to go to their stores, provide ID and then terminate all over again, without guarantee that it will be done this time round (they won't provide proof).
  • n8 posted:

    on 20th July 2012, 04:49:23 - Reply

    Another website for comparing multiple internet providers is: www.adslwinkel.nl