City:

Utrecht

Country

Department

• Presales & Implementation

Date

Working time

• Full-time

Ref#

Job Type

Experienced

Seniority Level

Mid-Senior Level

Description & Requirements Xerox (NYSE: XRX) makes every day work better. We are a workplace technology company, building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience. Whether inventing the copier, the ethernet, the laser printer or more, Xerox has long defined the modern work experience. Learn more at and explore our commitment to diversity and inclusion.Primary Responsibilities: Project Delivery Management: Provides transition leadership and support for new business opportunities in pre-sales phases on large, complex and global deals at customer meetings, presentations, etc. Responsible for implementing new services from identifying resource requirements, timeframes and deliverables per business case, through planning and deployment of Xerox and sub-vendors services and sign-off. Works closely with the bid/project, 3rd party and service delivery teams throughout the new business lifecycle and owning the project related issues associated with the introduction of the service until the formal point of handover to the Service Delivery team(s). Develops and owns transition communication plan to ensure consistent understanding of transition progress vs. plan with all key stakeholders. Provides expert problem management support to difficult implementation issues and ensures root-cause analysis is conducted and a corrective action plan is followed through with any learning applied for future benefit Financial Risk Management: Acts as a business leader accountable for financial success and client satisfaction throughout the transition program. Effectively manages risk across defined transition programs. Assesses and ensures team uses process to improve productivity/cost productivity. Client Relationship: Act as the primary contact for the customer maintaining close communication to ensure delivery to schedule and issues addressed. Provides a focus on Service Level Agreement (SLA) definition and customer satisfaction. Ensures information systems and structures to achieve SLA are in place. Manages changes affecting people, this includes changes in processes that impact client staff and employees transferring to Xerox. Practice Development: Provides feedback from direct client interactions to innovate next generation of offering. Use and continuously improve standard process and achieve productivity improvements through application of repeatable best practice methodologies and optimum resource management. Adhere to service implementation and delivery best practice, reviews and processes in line with Service Delivery governance guidance. Champions team work and knowledge sharing; contributes to the project management community, methodologies and best practices. Project Resource Management: Defines and ensures appropriate resources to form delivery team for new service contracts. Work in partnership with pre-sales teams and service delivery teams. Develop and mentor project managers and other project team members to defined level of competencies, standards and certifications. Qualifications Candidate Education: Bachelor’s Degree Professional Certifications: Relevant professional qualifications (e.g. PMI or PRINCE 2 and ITIL) Candidate Background: Skills, Knowledge & Ability: Successful track record of developing business case proposals and successfully transitioning large scale, mutli-location or global deals to required scope, quality, timescale and budget. Evidence of considerable experience managing virtual teams of highly skilled project and/or transition managers and developing team’s skills to agreed standards Has significant experience in the initiation and management of largely complex change initiatives. Demonstrate the ability to communicate clearly and effectively with a wide variety of internal and external people, both in formal and informal circumstances, and where necessary to gain their agreement and acceptance Results oriented with strong attention to detail and a relentless commitment to process improvement and quality Experience in managing customer relationships at executive levels Demonstrable ability to lead and deliver strategically important projects through to completion Ability to identify, quantify and articulate risk.Language : native speaker or B2 (or higher)English: B1 or higherXerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at and explore our commitment to diversity and inclusion! People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to . Be sure to include your name, the job you are interested in, and the accommodation you are seeking. 2020 Xerox Corporation. All rights reserved. Xerox and Xerox and Design are trademarks of Xerox Corporation in the United States and/or other countries.#Remote