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Customer Service Specialist | French

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As a Customer Service Hero you will be a spider in the web with a wide range of interesting and challenging tasks. You will ensure that all processes around the customer and logistics work smoothly. You will closely work together with the Logistic Specialist of the French market and of course with you other internal colleagues and external shipper and carriers.

High level overview:
You will be responsible for:

  • Carrier Relationship Management
  • Customer Relationship Management
  • Financial Procedures and Operating Metrics
  • Track & Trace Shipments in TMS (transportation management system)
  • Analyze and optimize delivery processes

Task-level overview:
You will be responsible for:

  • Appointment Scheduling/Schedule appointments with shipper and/or receiver, update the TMS as needed and communicate with Logistics Coordinator
  • Lead training sessions for Carrier Contacts as necessary on Carrier Portal.
  • Request EDI set-up on newly contracted carriers and set-up Carrier Portal/FAM log-ins.
  • Use of JIRA to request carrier/customer new users and password resets via JIRA; provide specific and detailed comments to ensure Help Desk receives clear actionable requests within JIRA
  • and a lot of additional more interesting tasks

Our client operates one of the largest transportation and logistics networks in the world. They strive to continuously innovate and improve supply chain performance. It is their goal to enhance the visibility of all their transportation networks . Besides being one of the leading companies in their field they offer a fast-paced and international start-up environment.

Apply now