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Account Project Coordinator | English C2

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In this role you are an important link between the company and the customers. You are responsible for developing and monitoring the supply-chain and ensuring a positive customer experience. For this role you must have an English C2 level and an understanding of the UK market.

Some of your tasks will include:
• Make sure your deliveries to customers are correct in number and type of orders
• Ensure that repeat business is running smoothly, on time and to a budget
• Organize workflow within the Supply Chain to meet customers’ time frames, make sure we follow standard processes and that customers get the correct reply in time.
• Contribute pro-actively to a joint result and make sure every relevant person is aligned
• Manage the existing accounts from A to Z; monitoring it’s progress, coordinating meetings and overseeing members of the project team, assuring that ‘expert’s talk to experts’
• Lead times of orders and projects and ensure the timely fulfillment of milestones
• Provide correct and clear financial information to the financial administration to ensure invoices are correct and on time (cost control)
• Make sure that your order administration is well organized
• Work very closely to the sales department to understand the market’s needs, help sales on customers relationships and keep them informed on relevant issues, complaints and/ or escalations
• Coordinating customers’ complaints and ensure a prompt and satisfactory resolution in coordination with the right departments
• Executing quickly, reliable and complete the responsibilities: operational forecasting, trial management, complaint process, customer satisfaction, chain coordination, etc.

Our client is a Japanese company with organizations spread across the world. They make shrink sleeves and create the machines that apply these sleeves to diverse products. The market they operate in is growing year by year and they are investing continuously in innovation to keep their number 1 position in the market.

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