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Senior Project Manager, EU Reverse Logistics

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  At Amazon, we’re working to be the most customer centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Amazon EU Reverse Logistics Operations run over 15 Customer Return Operation Centers across EU. As a member of the EU Reverse Logistics Operations team, the EU ReLo Senior Project Manager leads changes towards driving Operational Excellence and Process Compliance. The Senior Manager fills the Subject Matter Expert role for some of the crucial processes, product segments, and metric tools. The PM will devote his time to initiate and manage cross-functional, cross-departmental and cross-country projects with strong focus on Process Engineering and Continuous Improvement, working in cooperation with Ops Engineering and ACES teams. The Senior Project Manager (PM) independently extracts data and analyzes KPI performance, identifying opportunities for process improvement or defect elimination and sharing best practices across the region. Key areas of work include reviewing Return Centers flows to optimize layouts and processes across the EU Centers. The Senior Manager will seek for innovative approaches using new technology and will design required changes to accommodate them in existing Reverse Logistics Centers or when launching new ones. Additionally, the PM will make sure that equipment and flows are standardized across the region, consolidating best practices with Operations Teams and creating EU standards together with Ops Engineering. The scope of the role includes working as an individual contributor with the possibility to grow in the future into a team managerial role. Additionally, the role requires 30-40% of business travel, mostly across EU Return Centers.   BASIC QUALIFICATIONS Basic qualifications: You hold a Bachelor’s degree in Supply Chain, Engineering, Logistics, Business Administration or in a related field You have 3+ years of experience in Project Management, ACES, Ops Engineering or Ops Consulting roles Advanced skills in business analytics / data analysis You have the ability to organize and manage multiple tasks simultaneously Required good communication skills in English, both verbal and written and ability to influence others without having positional authority Knowledge in SQL/MySQL, Tableau and standard computer tools (Excel, PowerPoint, Outlook and Word) You are fast-paced, agile and passionate about achieving results and improving standards through tools and process improvement Willing to travel within EU when required   PREFERRED QUALIFICATIONS  Track record (6+ years) in Project Management, ACES, Ops Engineering or Ops Consulting roles Master’s degree or MBA Experience in Reverse Logistics Operations, ACES or Engineering Knowledge and experience using Lean, Six Sigma and Kaizen methodologies Fluency in any of the following languages: Slovak, Polish, or/and Spanish Experience leading, teaching, and developing Associates and managers to deliver key organizational goals Experi…

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