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IT Support (m/f)

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Headquartered in Luxembourg, CLdN Cobelfret focusses on the worldwide transportation of over 50 million tons of coal, iron ore, bauxite and other dry bulk products each year.  The company operates a fleet of about 50 bulk carriers with capacities between 30.000 and 200.000 tons of dead weight.   For our Dry Bulk department in Luxembourg, Cobelfret SA is looking for a Part-time (50%) IT support (M/F).   Function description:   Within this newly created function, your main objective will be to act as the single point of contact for our ERP software (IMOS) ) and to be in charge for the handling of all general incoming IT Support queries.   Within this position, your tasks will include: Administrate and support the ERP software IMOS (SaaS software, based on AWS) for all internal users Act as a single point of contact for the service provider Support the Cloud migration project Act as the first point of contact for the internal users in case of any IT related questions including telephones, conferencing systems Create tickets with our company providers through ticketing system (JIRA) Handle setup and dismantle workstations Manage the purchasing process in order to ensure the provision, replacement and timely ordering of mobile devices and user-related IT hardware Ad hoc projects   Your profile: Technically, we are looking for a candidate with competences in the following areas: General knowledge about user support for Cloud based IT Systems and Networks Set-up & troubleshooting of end user devices (PCs, printers, mobile terminals, scanners, phones,…. ) Advanced knowledge in Microsoft Office applications, especially Teams, Excel & Exchange server Interest in learning new SaaS platforms   You are fluent in English.  Any additional language is an advantage; You have outstanding communication skills; Preferably you have built up job experience in a help desk environment; You are reliable, well organized, and stress resistant You work efficiently and are able to perform to a high level of quality and responsibility at all times.   Our offer: Cobelfret SA offers an interesting position in a dynamic and international company. If you are interested, please send your resume …

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