Help the refugees

If you move around the world by choice, consider helping those forced from their homes by conflict. Donate to the UN Refugee Agency today.

Back

IT Admin & Support for end-users (m/f/gn)

Visit website

Your tasks You act as Level 2 support on escalation from Level 1 to solve complex incidents and provide Level 1 support in case of overflow of activities You provide daily reporting activities to the IT Support Coordinator You daily support end-users in standard services (standard requests and incidents) You support resolution of any kind of support request You perform system monitoring to proactively identify operational issues and system management activities You act on production Servers/Environment in an analysed, controlled and risk aware manner You maintain information systems components efficiency according to defined procedures and service levels You support other Group IT entities on daily management of systems You help end-users in their use of standard services and applications You implement solutions for our business and our IT infrastructure You provide high quality support for any kind of incident You ensure all operational procedures, monitoring and support procedures are up-to-date and executed as required You guarantee an efficient incident management, meaning incident resolution under the SLA Your profile You hold a bachelor’s degree or an equivalent diploma in IT You have a minimum of 2 years of experience in a similar function An ITIL certification is preferable You have good communication and analytical skills You are results oriented, resistant to stress and user oriented You are proactive, curious, flexible and you collaborate with others to solve incidents/ problems You have good oral and written skills in French and English. The knowledge of German and/or Luxembourgish is considered an asset. A certified copy of your diploma as well as a recent copy of your criminal r…

Apply now