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Head of Client Onboarding Operations

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Our global client is a leading provider of services to the fund industry, and in Luxembourg has a strong reputation for embracing technology to enhance the client experience. As they look to centralize their onboarding process across all business lines, they are looking for a Head of Onboarding Operations who will manage, mentor and build the team and its processes, to ensure a market leading onboarding function. This is a role that will include: · Using your prior experience of AML/KYC and onboarding of legal, corporate or fund entities · Embracing technology to enhance the onboarding process and simplify it for clients and colleagues · Liaise with the Compliance team to enhance onboarding standards · Act as a subject matter expert to resolve complex onboarding cases · Train and mentor the team to ensure high quality expertise and service, managing the team and relationships with other stakeholders · Drive transformation at the onboarding service using a new onboarding platform · Support audit and regulatory reviews · Potentially the scope of the role may develop beyond Luxembourg · Present to the Luxembourg management on relevant issues To be considered for this role you will: · Have solid client onboarding experience and team management expertise · Have prior knowledge of working on AML/KYC issues in Luxembourg, a sold understanding of the trust / PSF / holding entity management business and service lines and compliance issues · A strong sense of proactivity, solution orientation, and dynamism · Past experience managing operations, teams and change, with an affinity for technological solutions · Enjoy liaising with multiple stakeholders and managing relationships · Possess excellent communication skills, and be fluent in English If this role appeals, apply now in English! We handle all applications in the strictest confidence, and your data is never shared with any third party without your express consent. EuroLux Consulting specialises in recruiting highly experienced professionals for the thriving Luxembourg financial and legal services market. We have a large network of skilled professional candidates and we collaborate with some of the highest calibre clients in the market. We will consider each application and we will contact you if your profile may be a good fit for our client. By sending your CV, you are consenting to Eurolux reviewing and processing your data for the purpose of the recruitment process. If you do not consent to that, do not send us your CV. We cannot reply to can…

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